Chairman Josh D’Amaro appeared in an interview on the Dow Report to share the successful reopening of the Disney Parks around the globe. During this interview he also discusses the future of the Park Pass Reservation system, the reopening of the Disneyland, and insights into the success of reopening the entertainment industry.
Josh D’Amaro currently serves as Chairman of Disney Parks, Experiences and Products.
Since 1998, D’Amaro has served the Walt Disney Company in many roles including president of Disneyland and most recently he was promoted from the role of president of Walt Disney World. D’Amaro also oversaw one one the greatest expansions with the addition of Star Wars Galaxy’s Edge.
Yesterday, D’Amaro appeared on the Dow Report and discussed the health and safety protocols and the reopening of the Disney Parks around the globe.
Health and Safety Protocols
D’Amaro shares that many people would trust their health and safety to the Walt Disney Company. The Disney company “felt the weight on their shoulders” to implement health and safety measures at the Disney Parks around the globe to keep both Guests and Cast Members safe.
He lays out 5 Health and Safety Categories that the Disney Company considered in reopening the Parks.
- Health and Wellness
- Cleaning and Disinfecting
- Technology and Solutions
- Cast Member training and employee safety
- Work together
D’Amaro shared that they utilized the Park reopenings to train Cast Members with the new health and safety protocols, but Guests also have a key role to play.
The Walt Disney Company purposefully used many different venues to update Guests on the new health and safety guidelines. The Disney Company has increased their communication to communicate, “more effectively and transparently.”
As Disney Parks reopened around the world the Walt Disney Company was encouraged that Guests readily accepted the new health and safety protocols.
The Disney Company has shared that the reopening of the Disney Parks is a very “fluid situation.” D’Amaro shares, “Adjusting to trends and understanding changing consumer habits is what is crucial to enhancing the Guest experience.”
“Adjusting to trends and understanding changing consumer habits is what is crucial to enhancing guest experience.”Josh D’Amaro
Reopening of Disneyalnd
Many Disney fans have been wondering when Disneyland may be reopening. D’Amaro shares that at this time they do not have a reopening date.
Even more, the state of California has not shared the guidelines for reopening. As soon as guidelines are presented, D’Amaro shares the they will be working diligently to reopen Disneyland quickly and safely.
Additions That Will Remain
The reopening of the Disney Parks brought the emergence of many technological changes. Many of these changes are working so well, that they will remain even when the Parks reopen to full capacity.
D’Amaro shares, “The Technology doesn’t only help us during a time of a pandemic, but I also think it actually leads to a better Cast and Guest experience. So these are things are helping us now, but I think they are here to stay.“
“The technology doesn’t only help us during a time of a pandemic, but i also think it actually leads to a better cast and guest experience. so these things are helping us now, but i think they are here to stay.”Josh D’Amaro
One of these is the use of the Park Pass Reservation system. To enter a Walt Disney World Theme Park, Guests must first have a Park Pass Reservation for that select day.
Many Guests were hesitant about this new system, in particular Annual Passholders. Within the past few weeks, Annual Passholders were delighted to discover additional Park Passes available to them.
Disney Guests may even make Park Pass Reservations for next year through September 2021.
Other great new additions include contactless payment and the use of Mobile Ordering.
Many Disney Guests were already utilizing the Mobile Ordering prior to the Park Closures, but this has now become utilized across the Walt Disney Parks.
Return to “Normal”
Roger Dow asked D’Amaro when he could foresee that things may return to “normal” in the Disney Parks. Josh D’Amaro shares, “Oh, I wish I could answer that simply. What I do know Roger though, and you know this too, we will recover. There’s absolutely no question about that.”
“We will recover. there’s absolutely no question about that.”Josh D’Amaro
Regarding to the entertainment industry D’Amaro shares, “If there’s a resilient industry this is it.” D’Amaro feels confident that people will always need to travel and they will always need the magic that Disney provides.
In closing D’Amaro states that the feels that the Disney Company “is going to come out stronger than we went in.” You can view the entire interview with Josh D’Amaro and Roger Dow by watching the video below:
What do you think of the continuation of the Park Pass Reservation system, mobile ordering, and contactless payment? After hearing this interview, when do you think Disneyland may reopen? Share your thoughts with us on our Facebook Page.