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Action Required for Guests with Upcoming Resort Reservations

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Action Required for Guests with Upcoming Resort Reservations

There has been quite a bit of information that we have received from the Walt Disney World Company within the last 24 hours. We will review information regarding transportation, resort check-in, one select character meal, and even more as well as updating you on the need for guests to confirm, modify, or cancel their upcoming resort reservations.

Review of New Information

After the proposal of the phased reopening of the Walt Disney World Resort, guests have had many questions regarding their upcoming Disney World vacations. Finally, yesterday we received the following information:

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Resort Guests: Action Required

As select Walt Disney World Resorts prepare to on June 22, 2020, guests who have a resort reservation booked between June 22, 2020 and July 4, 2020 have received an email to either confirm, modify, or cancel their resort reservation.

Action is required by June 12, 2020. Guests will need to select one of the following options in regards to their upcoming reservation:

#1: “I’m Still planning on coming”

This is included in the email: Many Disney Resort benefits and amenities may be temporarily unavailable. Select Disney Deluxe Villa Resorts and Disney’s Fort Wilderness Resort and Campground will be open during your travel dates but other Disney Resort hotels will remain closed.

If you have a reservation at a Disney Resort hotel that won’t be open during your travel dates, we can help modify your Disney Resort hotel reservation. And if you have a room and theme park ticket package, we can help modify that too.

#2: “I’m Planning on Modifying My Reservation”

If you have a reservation at a Disney Resort hotel that won’t be open during your travel dates, we can help modify your Disney Resort hotel reservation. And if you have a room and them park ticket package, we can help modify that, too.

Note, due to system update, online modifications are currently unavailable. After choosing this option, we will validate your selection then provide next steps.

#3: “I’m Planning on Cancelling My Reservation”

Please note, additional action will be required to cancel your reservation online. After choosing this option we will validate your selection then provide next steps.

Bus Catches Fire at Walt Disney World's Ticket and Transportation Center

What This Means:

Guests with resort reservations from June 22-July 4 may take action by responding to the email sent to them by Walt Disney World or they may contact their Authorized Disney Vacation Planner.

In the initial phased reopening only select hotels will be available. Guests are told that they may be moved from a closed to an open resort.

Check-In Procedures and Cancellation Policy Updates for Disney World Guests

If a resort change is needed due to resort closures, the guest will not be charged additional fees. Along with this, a special resort request is not available as Disney will reassign guests as needed.

Photo of Disney’s Wilderness Lodge from the Disney World site.

Those with resort reservations with a Park Ticket Package that will be arriving prior to July 11, 2020 when select theme parks will reopen will be downgraded from their ticket package.

These guests have the option of moving their reservation to new dates or they may cancel their reservation.

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Cancellations

In light of the phased reopening of Walt Disney Resorts and Theme Parks, Disney is “waving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through October 3, 2020.”

Read more about this HERE.

This will allow guests to modify and even cancel their resort reservations up to the date of their arrival. With still so many unknowns regarding this initial phased reopening we are thankful for this last minute ability to adjust travel plans as needed.

What do you think about this new information regarding modifying reservations and the possibility of being shuffled to other Resorts as needed? Will this affect your upcoming travel plans to Walt Disney World? Share your thoughts with us on our Facebook Page.




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