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Disney On Broadway Productions Suspended Until 2021

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Disney On Broadway Productions Suspended Until 2021

Unfortunately another suspension in the world of Disney has been made this morning. This time the announcement affects not only Disney but Broadway itself.

Broadway announced on Twitter this morning:

Under the continued direction of Gov. Andrew Cuomo, and for the health and well-being of our theatergoers, cast and crew, the suspension of Broadway performances of THE LION KING and ALADDIN has been extended through January 3, 2021.

Both Disney productions, Aladdin and The Lion King will be suspended until January 3, 2021.

This comes as no surprise as Broadway first went dark on March 12, 2020 due to the pandemic.

We then were surprised to hear the news in May when Disney announced the permanent closure of its third and newest show, Frozen on Broadway. You can read about it here.

Photo @Frozenbroadway

Today seems to be the day of theater announcements regarding suspension of shows. Just this morning, Cirque du Soleil made their announcement on filing for bankruptcy protection. You can read about it here.

How Do I Receive A Refund for “The Lion King”?”

For more information, you can visit the The Lion King website:

•Refund my tickets for performances through January 3, 2021:

• All affected tickets will be refunded at the original point of purchase.

• If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.

• If you purchased at the Box Office: The Minskoff Theatre Box Office is closed until further notice. Your credit card will be refunded automatically within 30 days. Please retain your original tickets as proof of purchase until your refund has been processed. If you do not receive a refund by August 1, please email a photo of your original tickets to bdrefunds@broadwaydirect.com. Please include the same credit card number that was used to make the original purchase.

• If you purchased at the Box Office with cash: The Minskoff Theatre Box Office is closed until further notice. Please mail your original tickets to the Nederlander Organization, 1501 Broadway, 14th Floor, New York, NY 10036 ATTN: Minskoff Theatre and include your name and address and a refund check will be mailed to you.

• If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.

• If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.

How Do I Receive A Refund for “Aladdin”?”

For more information you can visit the Aladdin website:

All affected tickets will be refunded at the original point of purchase.

If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.

If you purchased at the Box Office: The New Amsterdam Theatre Box Office is closed until further notice. Please send a photo of your original tickets to DTG.TicketRequests@disney.com with the subject line “Box Office Purchase Refund Request” along with your name and mailing address so that we can process your refund; you will receive a check.

Left, close up of the Aladdin on Broadway poster on stage. Right, Adam and Ariel Jacobs perform A Whole New World.

If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.

If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.

Are you being affected by the suspension of Disney’s Broadway productions?  Let us know on the KennythePirate Facebook page. Don’t forget to join the KtP crew page too!

-Marisol White


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