Home Disney Planning Tips My Experience Using Disability Access Service with Rise of the Resistance

My Experience Using Disability Access Service with Rise of the Resistance

21
My Experience Using Disability Access Service with Rise of the Resistance
Finally! On the Ride

With Rise of the Resistance opening recently, many guests have questions about boarding groups and how it all works. Kenny has detailed the procedure here. But where do guests utilizing the Disability Access Service (DAS) Pass fit in?

Disney’s answer has been that guests utilizing a DAS pass still need to arrive early and obtain a boarding group the way Kenny describes. Then, once a guest’s boarding group is called, the DAS pass will allow that guest and their party to enter the currently unused FastPass line to avoid the 30-70 minute wait in the queue. They do not need to obtain a return time as with other rides.

Many guests, including myself and my son, have limitations that preclude us from arriving in the pre-dawn hours and standing in a huge crowd to obtain a boarding pass. If we have a DAS pass, there’s a reason, and we are no more able to follow the procedure for obtaining a boarding pass than we are able to wait in standard queues for all the other rides.

What it's Like to Experience Star Wars: Rise of the Resistance on Opening Weekend (and how I got a Star Wars "Character Meal" out of it!)

I followed my instincts and politely emailed guest services ([email protected]) with my concerns. It took over a week for them to respond, which is atypical for inquiries sent to the email address. I emailed them on December 13, they called back on December 21.

They happened to call while my husband was at Hollywood Studios for his boarding group, which was just bad luck. I had said in my email that due to restrictions on mine and my son’s part, we would not be able to experience the attraction but would send my husband alone to get a boarding group and then do it.

The guest services person on the phone told me that he can, in fact, add me to the boarding group that he obtains once I arrive at the park. This was in contrast to what he had been told in person at Guest Services in the park that day.

The phone agent at first indicated that it was a “new policy” but seemed to backtrack on that in follow up e-mails.

The agent gave me a case number, which I was to give to the guest services team in the park. My husband agreed to go on another morning during our trip to obtain another group for himself with the intention of adding me later in the day.

On December 23, he was able to arrive at the park around 6:45 a.m. and obtain a boarding group. Once the My Disney Experience app said they were getting close to the boarding group, we headed over to Hollywood Studios to speak to guest services in the park.

With that case number, they were able to see that we had been told he could add me to his boarding group. It took some maneuvering on their part, but it worked.

Next, we had to speak to the Cast Members outside Rise of the Resistance. They could see that he had a boarding group, and they could see that I had a boarding group. It probably took them around 5 minutes to sort it all out. We also needed rider swap because our son was too afraid to ride it.

Finally, I was able to walk right up to the FastPass+ line and enter the deserted queue. After I rode, we swapped and he was able to ride this amazing attraction for his second time this trip!

Finally got on!

I strongly encourage guests with disabilities both physical and cognitive to send an email to Disney and let them know that we can no more follow the above boarding procedures that Kenny helpfully lays out than we can queue for the other great rides that we come to Disney for.

Update: One of our readers shared a more direct line to the disability team! You can call (407) 560-2547 or email [email protected]. Thanks, Jackie!

If I can’t get through a Slinky Dog Dash queue, what makes them think I can physically show up at 6 am, stand around for an hour in a giant mass of people just to get a boarding time? It does not sit well logically.

I put off utilizing the DAS pass for some time, despite myself having Multiple Sclerosis and my son having Autism, ADHD and Anxiety. I finally gave in when they opened Toy Story Land as there is basically no respite from the heat.

Disney responded to my kind email about Toy Story Land with a phone call instructing me to obtain a DAS pass. I now encourage other guests with invisible disabilities to obtain one as well. It is there for us; it is for people who need it.

Disney Confirms New Opening Procedures for Rise of the Resistance

A Southwest airlines agent once told me that if people for whom the accommodations exist don’t use them for fear of being scrutinized, the only people using them will be ones trying to cheat the system. I still never ask to pre-board, but it made me reconsider my reluctance on the DAS and similar accommodations that I feel I actually need.

I hope this helps guests who are hesitant about using the DAS and have questions on using DAS along with the ROTR boarding groups. Prior to your trip, ask Disney what they recommend you do, and just see what they say. Please keep in mind that they made an exception for me, and my results are not typical.

Do you use the DAS pass while at Disney for a disability? What do you think about the boarding group issue? Let us know in the comments, and let’s continue the discussion in our Facebook group!

-Rebecca W Davis




SUBSCRIBE VIA EMAIL!

Never miss a beat – just enter your email address below and you'll get an email every time I publish a new post! You can also adjust the settings for a daily overview.

21 COMMENTS

  1. Exactly! I live in South FL and am considering relocating. Even in Central FL there are more cold fronts than down here. The only thing I will be cautious about this time with DAS is trying to go on too much! I got sensory overload last time from back to back rides. By the time I went on Avatar flight of passage I had an anxiety attack during the ride and my legs were super stiff (it was also really humid that day).

  2. I just called the service line and they said they recommend arriving at 7am (park opens at 8am the day I planned to go) to attempt to get a boarding group and that they usually go fast. I got a DAS past last time for the first time ever and I am like, WHY have I not done this before? I have MS and bad anxiety in crowds. I even had a dr.s note for the DAS pass though I found out later they didn’t need. So basically instead of waiting in a line at the ride you have to wait in a line at the park entrance and there isn’t a guarantee you will make it in?

    I live a few hours away but my days I can go to Disney are limited due to extreme heat intolerance. I usually monitor the weather and make plans to go a few days before.

    • I’m so glad you’re doing the DAS. I have multiple sclerosis as well so I totally get the heat thing! The DAS allows me to enjoy the parks like everyone else!

  3. Agreed. Too many people take advantage of the DAS. In fact, I think disabilities should have different ratings which might overcome some this. A doctors note, indicating your disability.

  4. We tried to get a boarding group today. In order to do so, we all skipped breakfast, including my type 1 son, who is the DAS pass holder in our family. We got held up at security again by an overzealous security agent scrutinizing our medical supplies. By the time we finally made it through the turnstile, we missed the boarding group. At that point I had to get my son breakfast. Because the park has limited breakfast options, we waited 30 minutes for food. By the time we ate, my son was hypoglycemic. Very disappointed in how Disney is treating their guests with disabilities.

  5. Sadly I didnt see this sooner. We go on our trip tomorrow. I had called ahead of time because we do use the DAS for everything that we can. Both my son and I have issues that dont allow us to stand for a long time. Twice I have passed out while attempting to stand in a line that didnt utilize DAS. I am very nervious about having to do this boarding pass. We thought we had no other choice but to weather through getting up that early. For us its to late now. We planed it in a way that wont be Hopefuly hard on both my son and I. We live a hour from Orlando, so we know how Florida’s weather is. We too may need child swap for our little. After my trip, I will be emailing about this. Because Its very hard hence why we acquire about the DAS, and for all CMs who should know procedure arent giving accurate answers. I called earlyer this week.

    • I think it’s probably still worth calling the special services phone number above. And definitely check in with guest services at the park. I wish you luck, and I agree, it’s unacceptable the way the process is right now bc it excludes so many guests with DAS.

      I’ll also say that you just need to be there at opening, don’t fret about arriving early unless you’re trying to get on other attractions with a minimal wait. If you’re good to come back later and knock out your fastpasses and your boarding group, just aim to arrive at the park like 20 minutes prior to opening and you should still get a boarding group.

      Thanks for reading and I hope it all works out for you!

  6. Me and my father both have the DAS disability service. We live in california but came over to Florida for our yearly trip. Sadly we both couldn’t come early in the morning due to our issues, and at the earliest could arrive at the park around 10, and of course all the boarding groups were gone. We had no one with us who could get up and go to the park. After talking to the guest service manager and their manager, we were told people like “us” are not able to ride the ride. This is very upsetting because we love starwars and this is like our life. We hope when they open the ride in California that theyll run it differently and will allow disabled people like us on the ride.

    I’m glad you guys were able to ride on it though! I hope its a good ride.

    • Thank you so much for reading. It’s a fun immersive experience for sure. It makes me sad that you weren’t able to ride. That’s what I was encouraging people to email bc then Disney can see that the process just isn’t feasible for many guests with DAS and that they need to come up with a reasonable accommodation, such as allowing my husband to add us to his boarding group.

      The should not be discriminating and ALL rides are for ALL guests who wish to enjoy them. I can’t believe they would say anything like that!

  7. I’m so glad you covered this! I have chronic migraines and the DAS is the only way I could handle our last trip, despite how much I love it.

    • I’m glad you’re able to enjoy the parks with the help of DAS. It really is a lifesaver! What I think people who use DAS ought to know is that while its generally limited to rides with fastpass access, in no way are you limited to asking for help only at attractions with fastpass. Disney’s cast members are uniquely empowered to help us (and all guests!) with so much.

  8. I appreciate you sharing this information. The DAS pass makes our trip manageable for my son and I was very concerned about how we were going to approach ROTR. Now at least I can pull together some sort of game plan knowing there might be a work around.

    • Thanks for reading! I am frustrated by the fact that DAS does not allow equal access to the ride. One of the other readers shared the direct contact info for the disability team, that might be a better place to start than the general guest services line!

      (407) 560-2547 or email [email protected]

  9. It is very likely that guests will see people in wheel chairs and EVCs in all lines. This is a common misconception surrounding DAS. DAS is not a mobility accommodation when a wheelchair or a scooter is the primary accommodation a guest needs for accessing the parks. The queue is wheelchair accessible. It is not impossible for a guest in wheelchair to wait in a line that can indeed accommodate a chair, and the need is met through inclines or lifts instead of stairs, pathways that are wide enough to accommodate, etc. DAS does help those with cognitive impairments and health impairments that make being in line impossible for them or that necessitate the need to follow through with a medically necessary task immediately before boarding with minimal passage of time between the task and the attraction experience. Forgive me if I sound preachy, it is not my intention. I just want to promote education that not all needs are visible and there are some needs people might not ever be able to conceive of until an occasion arises where they themselves or loved ones are afflicted.

  10. Having ridden ROTR, first of all when you boarding group is called there is little wait it’s basically straight through the line not 30 to 70 minutes. And having ridden it if you can keep up with the pace and required transfers on order to ride, you can wait in the morning to get in. I witnessed many on wheel hairs and crutches both morning we rode that made it just fine.

    • It is highly dependent upon what time of day as to your wait time after your boarding group is called. I’m glad you had a short wait.

      Guests with a DAS pass generally have invisible disabilities, so the fact that you observed guests in wheelchairs and on crutches is not terribly relevant to the discussion. Not nearly all disabilities require a wheel chair.

      There was no “required pace” when I rode it. Some guests stopped to take pictures in various spots and then rejoined the group when they were finished. The ride itself is very accessible, its just that getting a boarding group at a 7am or 6am opening time excludes some of us from experiencing the attraction. Disney is supposed to be for everyone.

  11. I would recommend contacting the Disability Services Team at: (407) 560-2547 or email [email protected].

    Perhaps, that may be why they (Guest Services) took so long to respond, because they had to channel the information via the Disability Services team first?

    • Thank you so much for providing this info! I’m adding it to my address book and will update the post. Jackie for the win!

  12. Thank you for sharing your experience. It was very helpful. We decided just not to do the ride this trip because of no DAS. This information is very helpful. I am sure I was not alone so your information is very valuable.

    • It is my sincerely held belief that the attractions should be for everyone! I hope next time you visit you guys get to try it because it was really cool! Thanks for reading.

What do you think?

This site uses Akismet to reduce spam. Learn how your comment data is processed.