Riviera Resort is the newest Disney Vacation Club Resort, which opened just yesterday on December 16. It is a beautiful European-inspired resort with deluxe accommodations. Kenny was invited to take a walking tour and shared his thoughts on the hotel along with several photos.
Any time a new resort or attraction is opened, there are sure to be some hiccups along the way. We saw that with Rise of the Resistance breaking down constantly in the first several days of opening.
Unfortunately, the same is true for Riviera Resort as an incident occurred on the first night.
Managers have asked guests not to sleep in the trundle beds after an unfortunate incident took place overnight.
Notes are being posted on the trundle bed in each room that instructs people not to sleep in them. The note reads:
“We apologize for the inconvenience. This trundle bed is out of order and for your safety, it cannot be used at this time. We want to ensure your stay is as comfortable as possible. If you had planned to use this bed, please contact the Front Desk so alternative arrangements can be provided.”
When Disney asks you to stop using something, they do it for your own safety and well-being. They take guest safety very seriously, and there was reason for this notice.
A guest staying at Riviera Resort woke up to a large bang, which was her mother’s trundle bed separating from the wall and collapsing on her.
According to the guest, her mother was not moving at the time of the bed crashing down.
Thankfully, only minor injuries were the result of the bed falling, and no one needed medical attention.
Front Desk was called and the guest was assured that they would resolve the issue.
Thankfully, no major injuries were sustained and Disney is being very proactive in resolving this. We will keep you updated as the situation progresses.