Home Disney News Disney Temporarily Suspends FastPass System

Disney Temporarily Suspends FastPass System

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Disney Temporarily Suspends FastPass System

In a major announcement last night, all dining reservations and FastPass selections were canceled. However, one bit of information was included but may have been lost in the shuffle of the announcement, which will drastically change how we tour the parks.

It’s been a whirlwind of announcements and updates in the last few days. It all started on Wednesday with Disney proposing its targeted reopening date and reopening plan to the Orange County Economic Recovery Task Force.

We were left with many unanswered questions, but many were almost immediately answered with another announcement regarding Disney World resorts reopening (which was then later redacted) and the new reservation system.

Park hours were updated later that night, and then yesterday we got even more answers when Disney sent out a FAQ section on the Disney World website.

We noticed the FastPasses we currently had reserved had disappeared but thought it was possibly a glitch (which is known to happen from time to time), but we also speculated it was to make way for the new reservation system.

This was confirmed late last night with the bombshell announcement that Disney is canceling all dining reservations and Dining Plans.

Additionally, all current FastPass selections would be canceled along with the announcement that the FastPass system is being temporarily suspended. Here’s what Disney had to say about the suspension:

As a result of the COVID-19 impact, the FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date.

So what does this mean for vacations?

While we know next to nothing about this new reservation system other than Guests with current room reservations and valid park admission will have priority access to the system, we can speculate that many aspects of the Disney experience will take place in this system.

It is where we may make dining reservations (which are now being pushed to 60 days out instead of 180), make the reservations for which days we want to be in the parks, and possibly even where we join virtual boarding groups (or something similar) for the more popular attractions that have longer lines.

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This announcement indicates everything through the end of the year will be canceled. We may see the old way of planning come back in 2021 or they may be taking things slowly at first.

It is understandable they needed to start with a clean slate to keep in line with reduced capacity and get everyone in this new reservation system. Hopefully, we will hear more details on how it works in the coming days and weeks.

What are the implications of doing away with FastPasses?

Well, I can see both positive and negative consequences to doing away with this system.

First, I think it will free up our park days which can feel very scheduled and rigid with all the reservations. I know many Guests want to enjoy a more relaxed vacation but feel they can’t or they will miss out on everything.

However, there are many super planners out there who love knowing all their boxes are checked off and don’t like not knowing how their park days will be structured.

I also think virtual queues can be a great way of reducing long waits for attractions. Getting a boarding group for Rise of the Resistance was very stressful, but it was great to tour the rest of the park and walk right back when my group was called.

I think if they work out some of the issues with boarding groups, this can be a great way to experience the parks.

We also understand this announcement is disappointing for Guests who stress over where to eat 6 months in advance and get up at the crack of dawn to make FastPass reservations. Many of us (myself included) just saw our “perfect” vacations vanish.

This is huge adjustment that will take some time. I have no doubt Disney will work out all the kinks.

What do you think of the suspension of the FastPass system? Do you think it will become permanent or do you think it will come back? Let us know on Facebook.


17 COMMENTS

  1. Jeremy – we also utilize the Salute to Military tickets. They may be vouchers, but they still have a ticket number and you are able to make fast pass selections, etc., in advance of your trip. The only difference with them, is that there is a period of blackout dates where they cannot be used, and you must check in at Guest Services with a valid ID and the service person before being let into the parks.

  2. Canceling our Dining Plans is going too far!!!! They better rethink that because that is not fair, necessary or ok in any world!

  3. As far as non-Disney hotels go, Shades of Green pretty much has all the perks regular Disney hotels get, like Extra Magic Hours, 60 days Fast Pass reservations etc., so I think you should be fine. Also, Shades of Green only has about 180 room, so that’s nothing compared to all the other Disney hotels.

  4. I’m also curious how they know who has a ticket? We purchased military tickets at our local military installation, but they are basically “vouchers”. We still paid just as much as if we had bought them at Disney property though, so it’s not like they are worth any less.

    And we have reservations at Shades of Green. So that probably won’t be considered a “reservation”. So, all in all, even though we have already paid quite a bit for tickets and room, we probably won’t even be able to get in.

    Doesn’t make a lot of sense.

  5. Nope. There were only three of us, and all three were there. We had a four-day ticket, and were in a park all four days, and stayed on property from Feb 26 and checked out March 4. I have no idea why I received this email.

  6. One way, I’m actually glad about this. I still remember the time when you just could show up at the parks, do the rides you wanted whenever you wanted (I always visited in low season) and could do a dining reservation for the same evening and you usually got them. Then fastpass made the parks feel much more crowded, since people could virtually wait for one ride and physically queue for another one. Then they introduced the dining plans and everyone needed to do dining reservations months in advance to make sure they were able to use the plan, so everyone else had to follow with doing early reservations as well.
    So maybe the park experience gets a bit more relaxed again.

    The only thing I really wonder about if you will have to reserve a specific park for any given day of your stay and you then can only go to that park. Would make having the more expensive park hopper tickets pretty much useless. Maybe they could do it like Tokyo Disney Resort used to handle this, when you bought your tickets, you had to specify which park you wanted to visit for a 1 day ticket, for a 2 day ticket, you had to pick one park for your first day and you would automatically go to the other park on the second day. With 3 or more days, the first 2 days were the same, but after that, you could parkhop whenever you wanted.

  7. This is awful. We have been booked and completley paid for nearly a year and now when it is almost time to go they take away our dining plan that I booked a bounce back offer to get! We have everything planned and now no way to eat. We saved spending money sure but in no way were we planning to use that for dinner! This is ridiculous. I suppose we will have to cancel. We were willing to deal with all the other things that we shouldn’t have to deal with but this was the icing on the disappointment cake.

  8. I could deal with the fastpass and dining situation but we are staying offsite and have a large group. The stress of potentially not being able to go to the park we want is troubling.

  9. This is truly despicable!! You pay thousands for a WDW vacation and they are truly doing all they can to make it the most un-magical place on earth.

  10. I just got the e-mail about 25 minutes ago — after I had already read this article. I’m an AP holder too. Our trip is scheduled for September, so maybe their sending out the messages in the order of the reservations.

  11. I was there in early February 2020 and have a trip planned for November 2020 (for which I already reserved my dining), but received no such email. As an Annual Passholder, I feel like I should have received some kind of notice. Maybe you had an unused ticket from your trip?

  12. We had our March trip cancelled (by Disney, due to Coronavirus) & have rebooked to both September & October. As of right now, we only have one dining reservation, for the September trip (for two people). We have not received any emails yet & the single dining reservation is still showing up in MDE (at this time).

  13. It seems like it would be better if they went on a first-booked-first-served basis instead – with first-booked meaning whoever booked it first originally for a trip that was canceled due to COVID-19 – up to the number of guests they are going to allow in a restaurant or experience. Then, if others happen to cancel, allow the next one on the list first shot at booking. It would take some work on their part, but even if I were bumped out of a reservation because of this, although I would be disappointed, at least I would feel that it was fair way to handle it.

  14. I absolutely agree !! All the hard work for dining reservations just to be wiped out to make it easier for Disney really has be angry and heart broken .

  15. I’m not too concerned with the FastPass situation, but I am upset about the dining reservation situation. We were booked in March 2020, I got up early and booked all my dining reservations 180 prior to our trip. Then our trip was canceled. I immediately and optimistically rebooked for September and again made all my dining reservations, which, as you know, is a lot of work and stress. And now evidently they will be canceled. It seems like those who had their trips canceled and who have already rebooked should have their reservations carried over — at least to the extent possible that allows for fewer people in the restaurants — rather than simply canceled altogether and then requiring us to rebook yet again at 60 days out. This seems very unfair.

    We will most likely be missing out on parades and fireworks already. We may or may not be able to get reservations to go into the parks. This whole time I was thinking, ‘Well, at least we still have our dining reservations.’ But now they’re gone. It’s really got me thinking of canceling altogether, because all that will be left to do is sit around in our hotel room.

  16. Has everyone who had a vacation scheduled since Jan 2020 received this?

    I don’t have a future vacation booked – we were able to visit WDW from Feb 26-March 4 of this year; however, I received an email from Disney about Disney vacations and cancelled Fastpasses. My email states: “However, because you have valid Theme Park admission, you will have access to the Theme Park reservation system before new tickets are sold to other Guests. There’s nothing you need to do at this time. We’ll be contacting you soon with details on this new system.” I’m just wondering if there’s a glitch somewhere, or if it was a sent as a blanket email. I’m just curious, because now I’m a little confused.

What do you think?

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