Technical glitches continue to affect guests both at the Disney Parks and those planning future trips from home. You will not believe Disney’s response.
Disney boasts that when guests purchase Disney Genie+ that they will be tapping into phenomenal power in planning their day at the Disney Parks. As with most things, this phenomenal power comes at a cost. Recently Disney switched to variable pricing for Disney Genie+ which can now fluctuate between $15 to $22 a day.
Whether Disney Genie+ is worth the added cost is a whole different conversation. Be sure to check out this honest review HERE. The biggest issue that many guests encounter with Disney Genie+ is the big technical glitches. For example, this morning guests hoping to purchase Disney Genie+ were unable to do so until well after 7:00 am.
Disney Resort guests that had already purchased Disney Genie+ earlier were unable to make Lightning Lane selections until close to 7:30 am. Be sure to read how this affected guests with both the Individual Lightning Lanes and the Virtual Queue for Guardians of the Galaxy: Cosmic Rewind HERE.
Unfortunately, this is a rather common occurrence for Disney tech. Previously, this affected guests making dining reservations at home as well. So how does Disney respond to these technical issues?
One guest contacted Disney in response to the big technical glitch this morning. Since this is not the first time a glitch has occurred at park opening, we were curious how Disney may handle the situation.
Today Twitter user, @Dr.L, shared that he attempted for 30 minutes to join the Virtual Queue for Guardians of the Galaxy: Cosmic Rewind. When he reached out to Disney for help he received a lackluster response.
Disney’s response was, “Due to unexpected enhancements there may be challenges purchasing Genie+ and/or Lightning Lane experiences. Cast Members are currently unable to assist with processing purchases at this time. We apologize for any inconvenience and recommend attempting to purchase later this morning.”
It appears that technical glitches are now referred to as “unexpected enhancements.” This is quite disappointing for guests hoping to enjoy an attraction on their family vacation. Not only is it disappointing that the issue is not being addressed, but no assistance was provided to help this guest with the rest of his day.
It appears that technical glitches are now referred to as “unexpected enhancements.”
We hope that Disney may develop a better response to technical glitches to help better serve guests.
What do you think of Disney’s response? Do you think that more help should be offered to guests who are experiencing these technical glitches? Has a technical glitch affected your Disney vacation? Share your thoughts with us on our Facebook Page.