Home Disney News Guests May Not Receive PhotoPass Photos for Walt Disney World Rides

Guests May Not Receive PhotoPass Photos for Walt Disney World Rides

Guests May Not Receive PhotoPass Photos for Walt Disney World Rides

With the reopening of Disney World, our KtP team has spent the last several days touring the parks and learning all about the new protocols in place. One bit of information we received was a bit shocking, but after we learned why, we completely agree with! Why would Guests not receive their PhotoPass photos for rides? Find out below!

What is PhotoPass?

Christmas 2018

PhotoPass is a free service Walt Disney World provides to Guests. It allows Guests to receive photos of their vacation, including photos (and videos!) on various attractions!

You can read all about PhotoPass and Memory Maker HERE. You can also read about why Memory Maker, the fee to get all those photos and videos without a watermark, is worth it for so many Guests HERE!

Changes to PhotoPass

A prop used at the PhotoPass location in front of Tower of Terror, 2019

Disney World announced some changes that would be taking place once the parks reopen. Almost every aspect of a Disney vacation was analyzed and changes were made if necessary.

Not only are masks required along with a reservation to enter the park (in order to keep attendance in line with reduced capacity), some changes were made to PhotoPass as well.

While some props may still be in use, Disney wants Guests to know they will be cleaned between use. Social distancing will also be enforced as best as possible. They will still need to scan your MagicBand or card so be prepared for that.

If you don’t plan to use PhotoPass or purchase Memory Maker, it’s also important to be aware that photographers are no longer allowed to use your personal phone or device to take photos for you.

Guests May Not Receive Some PhotoPass Photos

So, why would Guests not receive their PhotoPass photos?

Disney is fully enforcing the mask-wearing requirement and double checking all PhotoPass photos that are taken on attractions.

If a Guest is NOT wearing their mask while on the ride, the photo is deleted and will not appear in their Photos on My Disney Experience.

While Disney is doing an excellent job enforcing physical distancing, it is still possible that another party may be in your ride vehicle. If anyone in that party is not wearing their mask, this will affect you too!

Because of this, please be aware your ride photos may take a little longer to show up in My Disney Experience!

So, please wear your mask, even on rides! They are for your safety as well as other Guests.

What do you think of mask wearing on rides? Share your thoughts with us on Facebook!


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