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A Disney spokesperson clarified the Individual Lightning Lane refund policy in the Orlando Sentinel. Read on for details.
The Orlando Sentinel reports a clarification to the official policy for refunds related to ride closures. The unnamed spokesperson claims the language surrounding refunds for Individual Lightning Lanes doesn’t tell the full story. Perhaps the Individual Lightning Lanes are more flexible than they sound?
Individual Lightning Lane Purchases
Individual Lightning Lane purchases can be made for the 2 headlining rides at each park. These are the rides where access to lightning lane costs are listed separately from Genie+. See first day pricing here for these Individual Lightning Lane Selections (or ILLS as we sometimes call them).
Officially, Individual Lightning Lanes are non refundable and can’t be modified.
Some guests feel the inflexibility makes them hesitant to purchase. What if their child doesn’t end up riding? What if their lunch takes too long or the monorail breaks down?
Softer Refund Policy?
However, the Sentinel’s anonymous source claims that if a ride goes down for the rest of the day, the system will issue an automatic refund for the Individual Lightning Lane Selection.
That seems reasonable, if you don’t get a chance to ride it through no fault of your own, a refund makes sense.
What if the ride breaks down and your party needs to leave the park? Or another unique circumstance arises? Well, the source stated that you should see guest relations for a refund.
It’s not immediately clear why the source wished to remain anonymous.
Will your family purchase Genie Plus or Individual Lightning Lanes on your next Disney vacation? Which rides do you think it’s worth it for? Let us know in the comments
Source: Orlando Sentinel