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Official: Disney Springs Shares Guide to Reopening Procedures, Anyone Over the Age of 3 Must Wear Mask

Official: Disney Springs Shares Guide to Reopening Procedures, Anyone Over the Age of 3 Must Wear Mask

The Disney Springs website shares information about the reopening procedures that will take place when it opens for guests next week. The date for Disney-owned businesses reopening has been confirmed. Information about where to park, where temperature screenings will take place, and who must wear a mask (and when) are all outlined below.

We know Disney Springs is set to reopen on May 20, with Disney-owned restaurants and retail stores to follow on May 27. It’s already been made aware that guests and Cast Members alike will need to wear face masks, temperature screenings will take place, and additional barriers will be put in place to protect the safety and health and everyone there. You can find more information about that HERE.

From the Disney Springs website:

For our Cast Members, Operating Participant employees and Guests, there are 6 key things to know before arriving at Disney Springs, and they include:

  • Limited parking and reduced entrances
  • Temperature screenings prior to entry
  • Face coverings required for everyone
  • Physical distancing practices including physically-distanced queues and physical barriers
  • Temporary operation modifications, including reduced hours at select locations and no scheduled entertainment offerings or high-touch interactive areas
  • An increased focus on disinfecting and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
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Guest Parking and Entrances

During this initial phase, Guests will be directed to self-park in the Orange and Lime garages; all surface parking lots will be closed. At opening, we have also reduced Guest entryways to 4 locations: Orange and Lime garages, along with the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare location. Guest access to Disney Springs from the Grapefruit garage will be restricted.

Temperature Screening

All Guests are required to undergo temperature screenings upon arrival at Disney Springs.

  • Guest Screening: During this initial period, Guests will undergo temperature screening in these locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve Guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening and assistance. Those with temperatures above 100.4 will not be allowed entry; those in their party will not be allowed entry either.
  • Employee Screening: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.
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Limited Contact

Following guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to ensure a responsible and enjoyable environment for everyone.

  • Face Coverings: All Guests ages 3 and older, Cast Members and Operating Participant employees are required to wear an appropriate face covering. Guests must bring their own face coverings and wear them at all times, except when dining.
  • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers or at Guest Relations, for example, to help ensure proper distances between people.
  • Cashless Transactions: At this time, it is recommended all Guests use cashless or contactless payment options, such as credit cards, debit cards, Disney Gift Cards, Disney Rewards® Redemption Cards and mobile wallets—including Apple Pay, Google Pay and Samsung Pay. Guests may purchase a Disney Gift Card at select Merchandise locations and Welcome Center (Guest Relations) to pay without cash.

Physical Distancing and Capacity Measures

Managing the number of Guests visiting Disney Springs has been a major consideration as we implement physical distancing guidelines based on recommendations from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location. Additional measures include:

  • Signage: Directional signage has been installed to assist Guests to responsibly move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
  • Training: We are also training some of our Cast Members to engage with Guests and promote physical distancing guidelines in common areas and queues.

Cleanliness and Sanitation

We’ve increased cleaning and disinfection in high-traffic areas such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more. Additionally, Disney Springs will open with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting.

Cast Training

We’re further emphasizing our strong culture of health and safety among our Cast Members and Operating Participant employees, and will continue to provide new training and reinforcement as we navigate through the reopening phases.

More answers to frequently asked questions can be found HERE.


In short, guests over the age of 3 will need to wear masks, except when eating. Temperature checks will take place, and if you have a fever over 100.4 you will be denied entry to Disney Springs.

Additionally, be aware of the markings for social distancing, and please follow them!

Check out this video Disney Parks Blog shared:

YouTube player

Will you be at the reopening of Disney Springs? What do you think of these procedures? Share your thoughts with us on Facebook.


  1. Nope, won’t be going anytime soon until masks are optional. Having Hard Metal Lung Disease already restricts my breathing. Masks will kill me in this heat. Need to cancel my annual pass if they are still giving refunds to pass holders that paid in full.

  2. Wow..the flu? Its killed almost 90,000 people in the US in 3 months which is way more than the flu. Covid 19 is waay more contagious than the flu and now affecting kids. I for one take it seriously and Im glad Disney is doing the same. Disney is the germiest place around on a normal day much less a Pandemic!

  3. Yep I figured if they open this early this is the only way they can safely do it. They are trying to please guests insistant upon keeping June and July reservations. Have fun! Im not going in a Pandemic!

  4. This worldwide handling of the flu is absurd. My family will not be returning to Disney until things go back to normal as it was. I pray it’s within my lifetime.

  5. While I agree completely with the rules to keep us all safe, I cannot see how one can keep a mask on a 3 year old or for that matter any child under 10, especially if they happen to be extroverted Disney kids. I just don’t !


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