Disney has released an official statement regarding Skyliner operations. Read below for the full update.
ICYMI: Disney Skyliner was shut down after an accident involving the cabins last Saturday, October 5. It remained closed for over a week while they investigated, repaired, and tested the system. It opened back up for guests this morning with modified operating hours this week.
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Now that we are all up to speed, Disney has released the following statement:
“We know many of you have been looking for an update on Disney Skyliner and are glad to share that it has reopened to guests today. Following a complete review with the manufacturer, we’ve made adjustments to our processes and training, and we are improving how we communicate with guests during their flight with Disney Skyliner. We again offer our deepest apologies to the guests impacted by the malfunction that resulted in extended operating delays on Oct. 5.
Similar to ski lift systems, Disney Skyliner may slow or come to some stops during the ride, particularly when we need to accommodate guests who require additional time to load their cabin. We want to assure you that the comfort of every guest is important to us.
As a reminder, Disney Skyliner connects Epcot and Disney’s Hollywood Studios to four Disney resort hotels: Disney’s Art of Animation Resort, Disney’s Pop Century Resort, Disney’s Caribbean Beach Resort (and the forthcoming Disney’s Riviera Resort, a Disney Vacation Club resort set to open Dec. 16, 2019).
We greatly appreciate your ongoing patience and understanding, and we look forward to welcoming you back aboard Disney Skyliner.”
Now that Disney Skyliner is back up and running, what do you think of this situation? Share below or on Facebook!
-Monica S.
I hope impacted folks got some extra “perks” for the inconvenience… I felt so bad for the people stuck up there…
Do you think there will still be plenty of buses going to Epcot and HS? We will be there on Friday, staying at Pop. I really wasn’t planning on riding the Skyliner anyway…just hoping the buses will still be available.
Should be plenty
I was told by a cast member last month, that the bus times will be cut to one bus every 45 minutes. He had no idea when that would start.
I guess we will see as the Skyliner progresses
I think they should provide some explanation as to why it happened!
One car didn’t move on the line on power up and the others did. That created a crash of about 5 cars before it was estopped
Where did Disney state that
State what?
I stated that because it was true :) A person in the second car involved personally told me their story and there’s photos of it on the internet.
The cars do not stop they move slowly and you get in just like some of the rides in Disney. They have to stop the whole ride to load people who need extra help. They had some trouble on understanding you have to stop the whole ride , not just one car. This caused a pile up. They have all been retrained.
They do have the ability to pull up to 3 cars at a time from the line to help guests load