For a stress-free Disney or Universal Studios vacation, let the FREE expert planners at Royal Carriage Vacations take care of every detail including dining reservations, applying discounts, and onboard cruise credit.
Disney relies heavily on technology to join Virtual Queues, make selections for Genie+, purchase food through Mobile Order, and so much more. Find out how Disney handles this when a massive technical issue affects guests.
National Outage
As many are well aware, select cell phones are facing a major cellular outage this morning. This primarily affects AT&T customers but also affects Verizon and T-Mobile customers who rely on AT&T’s network.
AT&T offered a statement “Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored”
Guests staying at Walt Disney World Resort are encouraged to join Disney’s complimentary resort-wide Wi-Fi. It is no secret that this complimentary Wi-Fi is not the most reliable, but at this time it is the best solution for guests.
Virtual Queue
One thing Disney loves is a Virtual Queue. This allows guests to join a Virtual Queue for the most popular attractions along with merchandise events as well. Today is the first day of the Disney Princess Half-Marathon Weekend with the opening of the Expo.
Due to the high popularity, a Virtual Queue is used for the first day of the Expo. However, the major cellular outage this morning affected many hoping to join this Virtual Queue.
Thankfully, Disney is offering a solution. As guests arrive at ESPN’s Wide World of Sports, signage is displayed for “Virtual Queue Solutions”. For guests who are unable to join a Virtual Queue, they can check in with a Cast Member. The Cast Member will scan your MagicBand or ticket and give you a return time.
Disney offers a “Virtual Queue Solution” for guests unable to join this morning’s Virtual Queue.
This is not ideal especially as the Virtual Queue estimated wait is close to 4 hours at the time of this writing. However, this is still better than not being able to attend.
What do you think of this Virtual Queue Solution? Do you think a better solution should be in place in case of future outages? Do you think Disney should create a better Virtual Queue system? Share your thoughts with us and share this news with your Disney pals.
Share the love!
