Home Disney News Guests with Disabilities Struggle to Access New Avengers Campus

Guests with Disabilities Struggle to Access New Avengers Campus

Guests with Disabilities Struggle to Access New Avengers Campus
photo credit: Kate Fail

At the Avengers Campus at Disneyland, guests with certain disabilities do not have equal access. Read on for details.

Any time a new land or attraction debuts, there’s always some kinks that need ironing out.

What it's Like to Experience Star Wars: Rise of the Resistance on Opening Weekend (and how I got a Star Wars "Character Meal" out of it!)
DHS rush for Rise boarding passes in December 2019

For the new Avengers Campus at Disney’s California Adventure over on the west coast, one group seems to have been left out of the plan.

New Key to the Kingdom: Inclusion

Last year, the Walt Disney Company added a new key to the kingdom: Inclusion.

Previously, there had been four keys that define how cast members interact with guests: Safety, Courtesy, The Show, and Efficiency. Cast Members are supposed to prioritize the keys in order.

Credit: Disney

When Inclusion was added to the original four keys, it slid into the number 3 slot. This means that for the Walt Disney company, at least on paper, safety and courtesy are the only things more important than inclusion.

It was clear to me (Rebecca) from the imaging and messaging that “inclusion” was supposed to extend to guests with disabilities.

Credit: Disney

Avengers Campus Access

A friend of mine shared a post the other day from a Disneyland account she follows. In the post, the author details the difficulty that guests with disabilities have had with the Avengers campus:

Like Rosie above, I (Rebecca) have multiple sclerosis. I detailed my frustration in accessing the Rise of the Resistance attraction in its original form here.

Fixing the Problem

Disneyland could mend this problem by implementing a virtual queue for entry to the land itself. As Rosie states, this has been done previously with Star Wars Galaxy’s Edge.

photo credit: Kate Fail

Alternatively, cast members could issue guests who utilize the DAS pass a return time to enter the land.

Photo Credit: Kate Fail

Disney has the technology to include guests who can’t wait in a 4 hour queue. It is my sincere hope that they will implement changes soon to allow for equal access.

Now, I realize that the hype of the new land will die down before long. But the Americans with Disabilities Act doesn’t say we are to get equal access after the hype dies down. It says equal access period.

If this matter concerns to you, or you have been directly affected, you can email Disneyland.

What do you think? Could Disneyland have planned better for this? Let us know in the comments on Facebook and in our Facebook group!

-Rebecca W Davis

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  1. They can’t issue a return time since there’s no “estimated wait” on it. It’s by capacity of how many people are in the land and how long they stay, not by an attraction when the only thing you’re doing is getting on and off. It’s just like if you’re waiting in line to check out at a store or a long line to get food or to wait for fireworks—there’s no accommodation for that either.

  2. This is very concerning! Especially considering that this is the “new normal” for new lands. Disney should implement DAS procedures here for entrance.

  3. There are limitations. We can’t all have instant access. Not being able to stand in a four hour line can be solved with a wheelchair. The ADA is about reasonable accommodations, not special. In fact; 36.202 is there to keep such things as are suggested from happening. Disney has done nothing wrong here.

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