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Pixie Dust! Complimentary Upgrades for Resort Closures

Pixie Dust! Complimentary Upgrades for Resort Closures

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Not all Disney Resorts will be reopening on July 10. In fact, many have no plans to reopen for quite a while. Last night I called to move my resorts since All Star Resorts and Port Orleans will be closed during my future stays. I got quite the magical (complimentary) upgrade. Read on to see what I got!

When the official list of Disney Resorts that would be welcoming Guests again in 2020 and early 2021 was released (after we shared the rumor), we noticed there were quite a few that were missing.

You can view the entire list (including reopening dates) HERE.

Kids adore these huge statues- All Star Movies.

Notably, the All Star resorts (All Star Movie, All Star Music, and All Star Sports) and Port Orleans (Riverside and French Quarter) were two resorts left off the list. Coincidentally, I am booked at All Stars Music for my November stay and Port Orleans French Quarter for my February stay.

Both are for runDisney events!

So, when I heard the news that I would need to be moved, I figured I would get moved to a comparable resort. Value to value, moderate to moderate.

Art of Animation

Since All Star Resorts are a value resort, and you can’t go anywhere but up when staying at All Stars, I figured I would get moved to a regular room at Art of Animation or maybe Pop Century if I was lucky.

For Port Orleans, I was fully anticipating being moved to Caribbean Beach Resort or maybe Coronado Springs Resort in a regular room (not the tower).

The pool at Coronado Springs

I began calling on Wednesday, knowing full well I likely wouldn’t get through. I sat on hold for 2.5 hours before I had to get off the phone.

I also called twice yesterday, and finally got through to someone the second time!

Pirate Tip: Try calling late in the evening! You are more likely to actually get on hold, and your wait may be shorter!

The Cast Member I spoke to last night was the best. She was knowledgeable and kind. She also seemed surprised I asked her how she was doing when she answered! It always pays to be kind to Cast Members!

Getting Switched

New MagicBand Options
The newly renovated lobby at Disney’s Caribbean Beach Resort is ready to welcome you!

For my stay at All Star Music, she offered to move me to Caribbean Beach in a preferred room! This is a bump up to a moderate resort from a value resort. I have always heard Caribbean Beach is very large and spread out, so I was elated to hear we could get a preferred room.

Then, we moved on to my February trip at Port Orleans French Quarter. She gave me two options:

  • Caribbean Beach in a preferred room
  • Gran Destino Tower at Coronado Springs
Disney's Coronado Springs Tower reveals new artwork and opening timeframe
Concept art for Gran Destino

I obviously had to take the tower! Gran Destino Tower was recently built in 2019 and boasts very deluxe accommodations. There is even club level at the tower!

While I didn’t get moved to club level, I was still very shocked to get bumped to a nicer resort. The regular rooms at Coronado Springs are considered moderate just like the rooms at French Quarter so I was expecting to get moved there.

How much did it cost?

And yes, I was upgrade for FREE! I was not charged the difference to be moved. Now, if I had changed my dates or wanted a different resort than what was offered, then yes, I would have had to pay.

If you have an upcoming vacation at a resort that won’t be reopening in the next several months, I highly encourage you to call (and keep trying!) to get those switched. You may receive some pixie dust like I did!

Have you called to get your resort switched due to the closure? What accommodations did they put you in? Let us know on Facebook!

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Friday 26th of June 2020

Just got off the phone after a 3 hour wait. We were booked at All Star Movies and were moved to Pop Century. With a group of us going, we wanted to call and make sure we ended up at the same resort. The CM was very nice and very knowledgeable. She explained the entire process and let us know that she was filling out the forms so it ends up just being an even exchange.


Friday 26th of June 2020

What if we are booked in DVC at The Grand Floridan in Oct. I heard The NBA will be there and We aren't allowed to use the Restaurants. Sorry, The NBA can afford to stay else where and have people cook for them .Instead we will have to be inconvenience and not allowed to eat in restaurants there. Does that include shopping there and sitting or walking into the lobby. I think everyone on the whole had been pretty good about this but, this really wrong.


Friday 26th of June 2020

I had my dream room, Club level at Beach Club for our first adults only trip in 10 years. I was so disappointed when they announced it wouldn’t be open in July, nor Stormalong Bay. I decided to call and I got a Contemporary Tower Theme Park Room! No fireworks to watch, but hopefully will have a good view of the castle at night, and it looks like all the restaurants and bars will be open there.


Friday 26th of June 2020

We had a room for the Coronado in August and i was i’d have to pay an upgrade fee if we didn’t stay at a moderate resort. the CBR was the only thing available during our stay that was moderate. The cast member said multiple times, if I didn’t take it, I’d have to pay an upgrade fee. Should I call back and talk to someone new? Sounds like there are several options.

Marissa ross

Friday 26th of June 2020

I had a reservation at french quarter for july 6th-12th. They called me and upgraded my daughter and I to a 1 bedroom villa at old key west! Not even upset that we cant go to the parks as my daughter has a silver pass and is blocked. We are going to fully use the magic that was given to us!

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