Home Disney News Disney Provides Phone Number for Annual Pass Refund Requests

Disney Provides Phone Number for Annual Pass Refund Requests

Disney Provides Phone Number for Annual Pass Refund Requests
Credit: Disney

Disney has shared how to get a partial refund on your Annual Pass.

With the parks closed for a month now and no sign of reopening, Annual Passholders may be wondering how their Annual Passes fit into the equation.

We shared not long ago, Disney would be offering two options for Passholders. If you paid in full you can receive:

  • an automatic extension of the pass for the number of days the parks are closed
  • a partial refund

If you want the extension, there is nothing you need to do.

Is a Walt Disney World Annual Pass Worth it for Out-of-State Guests?

If you have paid for your Annual Pass in full, you can request a partial refund. Disney has now shared how to get that partial refund.

To request this option, contact VIPASSHOLDER Support at (407) 939-7277. Be patient as the phone lines will be busy.

If you are a monthly payment plan, all payments were automatically stopped on April 5 and retroactively refunded payments between March 14 and April 4.

Payments will resume once the parks reopen. It’s important to note that expiration dates will NOT be extended and passes WILL expire on their original expiration dates.

You can then choose to resume payments after the parks reopen. However, you may ask that all postponed payments be collected and then your pass will be extended for the number of days closed.

Don’t forget, if you had to cancel your upcoming Disney trip because of the closure, you can take advantage of a special dining offer. Check out the details HERE.

As for me, I will be extending my Annual Pass. Unless something major happens where I decide not to visit often in 2021, I figure I already paid for it may as well keep it.

Will you be extending your Annual Pass or receiving a partial refund? Let us know over on facebook. You can also join our KtP Crew and continue the discussion there.


  1. I renewed our annual passes when we left FL in March. We usually spend 2 weeks at WDW in November and then chunks of time in Feb/March. Due to our ages and pre/existing health conditions we will NOT be spending our winter in FL and not going to Disney. We want our entire pass prices refunded or put on hold for a year. I can’t get through to there #. Any best times to call ?? Has anyone had the full price refunded or the rest of your pass refunded?

  2. I want to be refunded for the whole amount that is left. I will not be visiting The parks having to wear a mask and making reservations. That’s not what I paid for

  3. Any idea how the partial refund will be calculated? I’m waiting to see when they open and see if my pass will cover my trip next February. It may be worth it to extend, rather than refund.

  4. The number doesn’t get you to where you need to go. I was moved around to four different people, each with their own particular wait time, only to finally be given a survey at the end and disconnected. Still, the problem remains unresolved.

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