Disney Vacation Club has recently made updates to their point refund policy. Read on to find out more information.
Disney Vacation Club has continued to adjust their decisions based on the guidelines of health agencies and their medical teams. These decisions are made for the safety of their Members, Guests, and Cast Members.
Member Services is expecting a high volume of calls in the days to come. They encourage Members to use the website for general information, and only to call Member Services if you need assistance with an existing reservation.
Temporary Updates to Cancellation Policy
Any reservation that is scheduled for arrival during the closure will be automatically canceled. You will not need to cancel the reservation online or need to contact Member Services.
The DVC website states:
To make the process of changing RESERVATIONS as smooth as possible, Disney vacation club has lifted the close-in reservation cancellation RESTRICTIONS and will return any of your points back as vacation points or reservation points without placing them into holding. borrowed vacation points returned due to cancellation of a disney vacation club resort reservation will not be placed in holding and will be returned to the use year they were borrowed from…
We understand this is of particular concern for Members with reservations affected by closures and/or the COVID-19 situation who may be toward the end of their Use Year. We are, however, currently evaluating various options to assist Members in this situation, but will need to delay any decisions until we better understand how long Covid-19 will impact our operations.
There have been NO CHANGES to their Points banking or expiration policy due to the impact this could have on future inventory availability. If you are concerned with points expiring, I would reach out to Member Services.