Justice Department Investigates Disability Violation at Florida Theme Parks
After many changes to the Disability Access Service at Orlando Theme Parks, the Justice Department launches an investigation. Find out the full details of this investigation.
Orlando Theme Park Disability Changes
Both Walt Disney World and Disneyland announced big changes for those eligible for Disability Access Service (DAS).They stated that this will help ensure DAS is used fairly by those who truly need it. Check out the most recent changes HERE.
Along with these changes, SeaWorld Orlando has recently updated their safety guidelines, which have impacted many visitors.
In a recent safety update, Rollator walkers with seats are no longer permitted at SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando.
Disability Violation
Visitors who use a Rollator with a seat will no longer be allowed to bring this assistive device into the park. Guests would need to bring a different assistive device or rent a wheelchair or Electric Convenience Vehicles.
We first shared this change on November 15, 2025. Less than two weeks after this change, the Justice Department has launched an investigation.
Visitors who use a Rollator with a seat will no longer be allowed to bring this assistive device into the park. Guests will need to bring a different assistive device or rent a wheelchair or Electric Convenience Vehicles.
Reason for Disability Investigation
The Justice Department received several complaints from guests with disabilities that were impacted by this change.
"We are committed to upholding our federal civil rights laws so that no guest is denied access or charged more because of a disability." Assistant Attorney General Harmeet K. Dhillon
"Every year, millions of people from around the world travel to Florida to visit our theme parks," said U.S. Attorney Gregory W. Kehoe for the Middle District of Florida. "No one should ever be denied equal access to public accommodations based on disability."
You can read the full details for this investigation HERE.
Do you agree with this investigation? Share your thoughts with us and share this news with your Theme Park travel pals.
ABOUT THE AUTHOR: Donna loved Disney from an early age. As a child, her family would joke that she lived in "Donna Land." As an adult, she enjoys planning and creating magical vacations for her family. She always brings a little faith, trust, and a little bit of Pixie Dust!
The Rollator was never meant to be a Wheel Chair Device. This fact is stated in the instruction manual. If you need a seated rolling device use a Wheel Chair. Wheel Chairs are made to be a Seat On Wheels with all the Safety features built in.
These Parks need to protect themselves from money hungry people that will sue them even if the visitors is totallyat fault.
I agree 1000%
Recently I went thru over an hour after entering the park to attempt to get the disability pass I was told to go to City Hall in MK but they were not available or willing to help their advice was to apply on line so we sat outside for well over an hour filling out a dozen or so questions as to why I WANTED a disability pass eventually having to download the ZOOM APP for a video chat interrogation with a cast member forcing us to change dining reservations to go thru many reasons as to why I a pass
AFTER my interrogation I was allowed a pass due to expire when my annual passes are renewed pure frustration and waste of hours after park entry in my case my issues will never change but my disability pass is only temporary and must be renewed again this is so unfair and is considered as discrimination as far as I am concerned
I agree 1000%
Recently I went thru over an hour after entering the park to attempt to get the disability pass I was told to go to City Hall in MK but they were not available or willing to help their advice was to apply on line so we sat outside for well over an hour filling out a dozen or so questions as to why I WANTED a disability pass eventually having to download the ZOOM APP for a video chat interrogation with a cast member forcing us to change dining reservations to go thru many reasons as to why I needed a pass
FRACTURES IN MY LOWER SPINE
PAINFUL NON CURABLE NEUROPATHY
A RECENT FALL TWICE ON CONCRETE FLOOR HURTING MY RIGHT LEG
BILATERAL KNEE REPLACEMENTS
A BROKEN LEFT LEG IN TWO PLACES
TWO FUSIONS IN MY NECK ONE SURGERY STILL PENDING
OVERALL FRUSTRATION OF BEING STUCK IN NEARLY NEVER ENDING LINES
AFTER my interrogation I was allowed a pass due to expire when my annual passes are renewed pure frustration and waste of hours after park entry in my case my issues will never change but my disability pass is only temporary and must be renewed again this is so unfair and is considered as discrimination as far as I am concerned