Home Disney News Disney Releases New Statement on Dining Reservation Glitch

Disney Releases New Statement on Dining Reservation Glitch

11
Disney Releases New Statement on Dining Reservation Glitch

Remember that glitch earlier this week that released tons more dining reservations for popular restaurants? Here’s how it will be handled.

Restaurant reservations have been harder than ever to get in the post-reopening era due to decreased capacity.

Additional Dining Reservations

Some guests thought they scored coveted dining reservations on Tuesday when the system seemed to release many additional dining reservations.

On Tuesday, Disney responded that the additional dining reservations were due to a technical glitch, and not increased restaurant capacity.

At the time, Disney stated that they will work with guests on a case-by-case basis to remedy the situation.

Disney’s Current Response

Now, Disney says they will automatically cancel all dining reservations booked under this glitch on Tuesday, November 3.

Disney will offer a $25 digital gift card as a consolation prize for guests who were affected by the error.

Dining at Disney

It’s hard to put a number on the disappointment stemming from an abrupt change in plans! But, $25 will almost buy you an adult meal at most Disney World sit down restaurants!

Check In for Dining Reservations to be done on My Disney Experience
Kona Cafe

Did you know you can now order take-out at many Walt Disney World resort hotel restaurants? Some of my (rebecca’s) personal favorites come to mind: The Wave, Ale and Compass and Sanaa all offer take out ordering through the My Disney Experience App.

breakfast pastries at the wave

Dining outdoors or in your own room may be a smart bet during the era of coronavirus. Outdoor dining is said to be safer, and dining in one’s own room will minimize exposure to other people’s germs as they (and you) eat and drink sans masks.

Do you think the $25 gift card is a reasonable offer for the error? Let us know in the comments on Facebook and in our Facebook group!

Rebecca W Davis




SUBSCRIBE VIA EMAIL!

Never miss a beat – just enter your email address below and you'll get an email every time I publish a new post! You can also adjust the settings for a daily overview.

11 COMMENTS

  1. Modified reservations were cancelled as I had one canceled they said was modified even though it was not. I called to find out and this was their response. Luckily they found me a new one that worked. I did have a 3 hour wait on the phone but it got worked out so it was worth it. I recommend to everyone to call and see what they can do about getting a new reservation. It seems to to me that have more availability over the phone than online. Just try to be respectful of the phone operator as they are trying their best to resolve this IT system glitch.

  2. Never mind. I refreshed my plans and it’s gone! So sad! That was our big Christmas meal. We made the original reservation on our 60 day mark. The only reason we changed it was for a later time. Now it’s completely gone! Ugh!

  3. So far we have not received anything saying our reservation is being canceled. We just adjusted the time, but already had a reservation for the same restaurant. I’m praying they let us keep it or at least give us our old reservation time back.

  4. I did modify an existing reservation from 8:40 to 11:45 that had opened up. The new time was canceled and now I can not get back the 8:40 am time!

  5. Mine were all times adjustments on that day.. now I have no reservations and can not get any for my stay this weekend. Why didn’t they give us the old reservations back?

    • Thanks for reading.

      So, you’re saying that on Tuesday you modified existing reservations to new times and now they are getting canceled?

      I’m trying to find out for our readers if modified reservations are affected or just NEW reservations? Let me know if you had the modified to a new time ones canceled.

      One writer made 3 and changed 1 on Tuesday. She lost the 3 she made new, hasn’t gotten an email about the fourth (modified to a new time) one yet.

      Thanks!
      Rebecca

  6. I would rather have my reservation that I had before I changed back rather than a gift card! Is it $25 per person in your party? That is definitely not worth loosing our Christmas Day Liberty Tree reservations! All we did was adjust the time! We already had a reservation for that day before the glitch. ‍♀️

    • Hey, thanks for reading! I’m assuming $25 per reservation, not per person. That would be awesome! But that would add up quickly on their end!

  7. I understand it was a computer glitch but to just cancel all the new reservations? We will be there for 10 days and I adjusted times on a number of reservations. Are they going to give me back what I had? That would be better than $25!

    • Hi Linda, thank you for reading! We are working to figure out whether modified reservations are affected or just new reservations made on Tuesday. One of our writers, Jessica, modified 1 and made 3 new ones. She got cancellation notices for the 3 new ones and no email correspondence so far on the one she modified. That’s what we know so far. Hope that helps and if you see this, let me know what your experience is with it. Thank you!!

What do you think?

This site uses Akismet to reduce spam. Learn how your comment data is processed.