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Disney Parks Not Performing as Hoped in Reopening

Disney Parks Not Performing as Hoped in Reopening


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During the third quarter financial call today, Disney executives indicated that the demand for the Florida parks upon reopening is not what they had expected. Read on for Details.

Executives on today’s financial call indicated that they expected a higher demand upon the reopening in Florida.

As we previously reported, the Disney Parks, Experiences and Products segment was hit hard by the global pandemic. With the majority of the parks worldwide closed for the entire third quarter, the 85% decrease was expected.

Executives laid blame on the coronavirus outbreak in Florida and the fact that a smaller proportion of guests are visiting from out of state.

Make up of Guests in Florida

Chief Financial Officer Christine McCarthy noted that different categories of guests have different relative values to the company. Guests who travel from out of state to stay a week are more valuable to the company than Passholders.

As the overall make up of guests changes, so do the margins. They need more local guests to earn the same revenue.

The fact remains that many of the guests currently visiting the parks are local to Florida and are many still are Annual Passholders. This cuts into the resort revenues, as even locals who stay at resorts tend to stay for fewer nights.

Still Enough to Stay Open

Executives stressed that while the demand isn’t as high as they had hoped, it’s still high enough to stay open.

McCarthy indicated that the parks would stay open as long as the revenue exceeded the variable costs. She stressed that this is the case in Florida. Shanghai has consistently performed well by this metric, she added.

Universal Orlando reported similar observations, that demand for the parks is low but that it still makes sense to remain open. They added that Universal Orlando guest satisfaction has never been higher.

The Bright Side

Chapek was eager to turn the conversation back to Disney’s Direct to Consumer segment, which has made gains recently.

Coming to Disney+ in July!
Disney Plus Offeings

Chapek indicated that he remains hopeful that new content, such as Loki, Scarlet Witch and Falcon and Winter Soldier will increase demand for Disney + subscriptions, which rose to over 55 million during the third financial quarter.

What do you think is keeping people from visiting the parks? Sound off in the comments on Facebook and in our Facebook group!

-Rebecca W Davis

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Athene

Wednesday 5th of August 2020

We’re PAP holders, have been for about 15 years. Even after calls, email and more Disney never let us know when we could try to reserve a day in any of the parks. I was told that my email address might be the problem. Same one I have had for 20+ years with Disney. I get emails from D23, Disney+ and WDW ,WHEN THEY WANT MONEY! We’re in Lake Buena Vista now. Can’t visit the parks, no availability. But Disney guests can. Even with lower crowds. Why doest WDW open park availability up if there isn’t enought hotel guests? AP holderscount less then even the empty hotel rooms the availability is being held for. We usually do 3 to 7 days at WDW 3 to 7 times a year, with a few friends. Rarely spend less then ahundred to a couple hundred dollars a day. But I guest WDW has desided our $5000- $10,000 @ year isn’t enought.

Tabitha

Wednesday 5th of August 2020

Summer heat and high costs keep us from going. As a family of 6 the price for Disney is outrageous. I love it and wish we could go more often but just can’t afford it. We always go in Nov, Dec or Jan because we wouldn’t enjoy it with the heat.

Peter A Fuhr

Wednesday 5th of August 2020

Customer service was rude. They have someone outside the door who will basically blow you off so the people on the inside don't have to deal with you. Most of the restaurants you need to reserve time a day or 2 before you go regardless if you know what you want to eat. Rides broke down all day. Even the simplest fix like adding the extension of days on your pass is ignored. It didn't even feel like we existed. The only bright side of our day was the nice waitress at la hacienda got us in to eat and took extra special care of us in which we tipped her quite well.

Theresa Killion

Wednesday 5th of August 2020

Not surprised. We had a March trip that was rescheduled twice and ultimately had to cancel. Pretty sure the parades, fireworks, character meet and greets, etc. won’t be back by November and that’s a pretty steep price tag for just rides. I can visit an amusement park in my own state for a fraction of the price. We will be back once the full experience comes back.

Danielle Shekoni

Wednesday 5th of August 2020

We would love to go, but the travel restrictions make it not worth it. We would have to quarantine for 14 days when returning home. I think the quarantine issue is a problem for most people.

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