Home Disney News Disneyland Guests Now Must Confirm, Cancel, or Modify Reservation

Disneyland Guests Now Must Confirm, Cancel, or Modify Reservation

Disneyland Guests Now Must Confirm, Cancel, or Modify Reservation
Photo Credit: Disney

Not too long ago Walt Disney World had guests confirm, cancel, or modify their reservations. Now Disneyland in California is doing the same.

Last week, Disneyland announced that they would be opening on July 17, 2020. Even though the parks are set to reopen, hotel guests are being asked to confirm, cancel, or modify reservations.

Disneyland is reaching out to guests with hotel reservation stays that begin on July 23, 2020 or later.

Disneyland has not yet announced when they will reopen the Disneyland Hotel. You can currently book at Disney’s Grand California Hotel & Spa and Disney’s Paradise Pier Hotel beginning July 23, 2020 and beyond.

If you have a reservations at Disneyland Resort Hotel you will need to modify, cancel or confirm your reservation.

Confirm your Reservation

Guests will be moved from the closed Disneyland Resort hotels. The move will be done at no extra cost. You will not have an option to modify to another hotel of your choosing with this reservation.

Modify your Reservation

You can rebook for a later date in 2020. You can also modify to another hotel with availability, but you will be responsible for the higher rates.

Travel protection will be moved to another reservation, but you will also be responsible if there is a change in cost.

Cancel your Reservation

Be sure to contact the Disney Reservation Center or your Vacation Planner if you wish to cancel.

Letter to Guests

A letter was sent to guests with reservations at Disney’s Grand California Hotel & Spa and Disney’s Paradise Pier Hotel. People who received this letter have reservations starting on or after July 23, 2020.

Dear Guest:

It’s time for magic – and we look forward to welcoming you back.  As we prepare for your return to the Disneyland Resort, we know there is still much uncertainty with respect to the impacts of COVID-19. The safety and well-being of our Guests and Cast Members remain the top priority at Disneyland Resort.

We currently plan to begin reopening Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel on July 23, 2020.

The Disneyland Hotel will reopen at a later date. This means we are unable to accommodate your upcoming Disneyland Hotel room reservation at this time. However, we do want you to visit us and there may be opportunities to rebook at one of our other two hotels.

Disneyland Launches Webpage For Updated Reopening Information

To modify your existing travel reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337. If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

Should you decide to cancel your existing Disneyland Hotel room reservation, we will waive Disney-imposed change and cancellation fees up to the date of check-in for your upcoming reservation. If you are unable to reach us before your check-in date to cancel your reservation, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Hotel room reservation or Walt Disney Travel Company vacation package after your check-in date for your currently existing Disneyland Hotel room reservation.

If you have already modified or cancelled your upcoming Disneyland Hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Disney Destinations LLC

Does this announcement impact you? What are your thoughts on having to cancel, modify, or confirm your reservation? Let us know on the Kenny the Pirate Facebook page. Don’t forget to join the KtP crew page too!

-Heather Alosa


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