shopDisney closed all of its stores in March, but now they’re ready to announce re-opening plans! Check out everything you need to know here…
Planning Before Your Visit
shopDisney stores have announced a phased reopening approach including several new health and safety measures based on guidance from the Centers for Disease Control (CDC) and appropriate government agencies.
Be prepared for your shopping trip to be different with safety and social distancing protocols being implemented. Disney shared:
Your continued passion for our characters and stories means the world to the entire Disney store and shopDisney team, and we are looking forward to sharing the magic with you again, very soon.
Disney Stores Response to COVID-19
Below is a summary of Shop Disney’s health and safety measures for reopening:
- Phased reopening approach to determine when it is appropriate to reopen each Disney store location
- Reducing store hours and Disney store capacities to help facilitate physical distancing
- Relocating fixtures, furniture, and products to make navigating the store easier
- Implementing a requirement that face coverings be worn by Guests ages 2 and up
- Cast Members while in the Disney store will ensure easy access to hand sanitizers for Guests and Cast Members
- Temporarily pausing Opening Ceremony and in-store events
- Enhancing cleaning procedures throughout the day
- Deploying new training and health screening protocols for Cast Members
Is my local Disney Store open?
Please refer to the Store Locator page for the latest information about your local Disney store.
Physical distancing, including limited capacity in stores with greeters at storefront, in-store signage about physical distance requirements will be implemented.
Contactless payment options and the installation and plexiglass shields at cash registers will also be implemented.
Face Masks Required
All guests ages 2 and older must provide their own face covering. Face masks are required during visits to the Disney store.
Screening Cast Members
Cast Members will be required to complete a health screening checklist and temperature check at home, prior to coming to work.
Depending on a Cast Member’s responses to the checklist, they may be told not to come into work.
Limited Store Capacity
Disney stores will have limited capacity, and you should expect waits to enter the store.
Limited Products Not Available At Opening
Limited Edition and Limited Release products, including Disney store keys, will not be available in store at this time, but you can try your luck online at shopDisney.com for these items and more.
Unfortunately, people have been using bots to purchase, which has caused a great deal of frustration for shoppers.
Disney is offering face coverings for sale at shopdisney.com.
Disney has released the following return policy. For purchases made in-store on or after February 15, 2020, they will extend the returns window for 30 days after the store re-opens.
The return policy is the same in all other respects.
In-Store Coupon Extension
Disney announced that coupons expired while stores were closed will be available for use in open stores now through December 31, 2020.
Are you excited to visit shopDisney stores or will you continue to shop online? Share your thoughts with us on Facebook!