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New Restrictions on the Lightning Lane Policy for Guest Recovery

New Restrictions on the Lightning Lane Policy for Guest Recovery

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Are you planning to use Genie+ for an upcoming trip? You will want to check out the changes to Disney’s policy.

Ride Woes


Disney attractions have bad days sometimes. If guests are lucky, the interruptions are short lived, and issues are resolved quickly. Unfortunately, that just isn’t always reality.

Today (December 12th) was no exception. Splash Mountain had a rough day. You can read about it here.

Credit: Donna

Currently, if an attraction goes down, and you happen to be in the standby line, you can either wait in line for it to come back, or you can move on. However, Disney is not currently offering guest recovery to those in the standby line when this happens. You can read more about that protocol here.

When Rides Go down for Genie+ Users

Credit: Susan

You might be wondering what happens if you have paid for Genie+? What is a guest to do if an attraction goes down during your Lightning Lane return time window?

Typically, if a Disney attraction is down and the Lightning Lane time cannot be redeemed, guests are not totally out of luck. The attraction then becomes a multi-experience pass.

Credit: KtP

This means that guests can wait and see if the attraction is up and running later and use the multi-experience pass at that time. Alternatively, guests can use the multi-experience pass for a different attraction.

A New Guest Recovery Policy

Credit: Jamie F

At this time, Disney is tightening up the restrictions on which rides can be redeemed through the use of a multi-experience pass in the Magic Kingdom. Naturally, rides with paid individual Lightning Lanes are not eligible, unless of course a guest originally held a reservation for one of those rides in the first place.

But now a new ride is being added to the list of exclusions. The Jungle Cruise joined those ranks.

Credit: KtP writer Susan

Guests can no longer select the Jungle Cruise with a Multi-Experience pass.

Now a multi-experience pass in the Magic Kingdom excludes four attractions. They are: Peter Pan, The Jungle Cruise, Space Mountain, and Seven Dwarves Mine Train.

Credit: Maggie

The only exception to this is if your original Lightning Lane Return time was for one of those attractions. In that case, if can be used for the scheduled attraction or one of the multi-experience options, assuming the attraction is up and running prior to the park’s closure.

What do you think about the new policy? How do you feel about the Exclusion of Jungle cruise? Share your thoughts with us on our Facebook Page or in the comments below.

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Monday 13th of December 2021

I agree with adding Jungle Cruise to this list. We had a LL for Jungle Cruise and had to wait 20-25 minutes in the LL line, the longest of any LL line we did that one and only day we tried G+. I had heard that that line gets bad because people would use their anytime LL’s for that attraction.


Monday 13th of December 2021

I am always amazed at the long waits for the Jungle Cruise. Sometimes it is the highest wait time in the park.

Erica Johnson

Monday 13th of December 2021

Passholder for 10 years. Did not renew in Oct. Bought a Universal pass this year instead. Kids are getting a bit older and it just starts adding up. Many of my friends who have passes are planning on dropping them as well and doing SeaWorld and/or Universal.

Louise Blume

Monday 13th of December 2021

Amen to all the above

Randall Atkin

Monday 13th of December 2021

I never liked Fastpass feeling it was unfair and now Genie seems even worse. What is wrong with just having standby lanes only. It used to work just fine. Every Genie, Lightning Lane or whatever they call it now reservation just makes each standby persons wait that much longer. What's wrong with just meandering the parks and if a line seems too long go to another attraction. Only so many people can attend an attraction on any given day anyway so how does Genie help but at the expense of the standby lines. Vacations should not be spent on your smartphone trying to plan your day's itinerary. It is too complicated!

Pablo Venereo

Monday 13th of December 2021

18 years ago I met young lady by chance a Epcot. We got married 29 days later. We were annual passholders for the next 7 years until our daughter started school. We still go once a year to have dinner at Disney for our anniversary. Unfortunately, due to many changes Disney has made over the past decade with policies, areas, characters, and more. We decided 8 years not to visit any of the parks because we all feel the magic that made Disney is sadly gone.


Monday 13th of December 2021

I love that you met in Disney!

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