New Restrictions on the Lightning Lane Policy for Guest Recovery

Are you planning to use Genie+ for an upcoming trip? You will want to check out the changes to Disney’s policy.

Ride Woes

Disney attractions have bad days sometimes. If guests are lucky, the interruptions are short lived, and issues are resolved quickly. Unfortunately, that just isn’t always reality.

Today (December 12th) was no exception. Splash Mountain had a rough day. You can read about it here.

Currently, if an attraction goes down, and you happen to be in the standby line, you can either wait in line for it to come back, or you can move on. However, Disney is not currently offering guest recovery to those in the standby line when this happens. You can read more about that protocol here.

When Rides Go down for Genie+ Users

You might be wondering what happens if you have paid for Genie+? What is a guest to do if an attraction goes down during your Lightning Lane return time window?

Typically, if a Disney attraction is down and the Lightning Lane time cannot be redeemed, guests are not totally out of luck. The attraction then becomes a multi-experience pass.

This means that guests can wait and see if the attraction is up and running later and use the multi-experience pass at that time. Alternatively, guests can use the multi-experience pass for a different attraction.

A New Guest Recovery Policy

At this time, Disney is tightening up the restrictions on which rides can be redeemed through the use of a multi-experience pass in the Magic Kingdom. Naturally, rides with paid individual Lightning Lanes are not eligible, unless of course a guest originally held a reservation for one of those rides in the first place.

But now a new ride is being added to the list of exclusions. The Jungle Cruise joined those ranks.

Guests can no longer select the Jungle Cruise with a Multi-Experience pass.

Now a multi-experience pass in the Magic Kingdom excludes four attractions. They are: Peter Pan, The Jungle Cruise, Space Mountain, and Seven Dwarves Mine Train.

The only exception to this is if your original Lightning Lane Return time was for one of those attractions. In that case, if can be used for the scheduled attraction or one of the multi-experience options, assuming the attraction is up and running prior to the park’s closure.

What do you think about the new policy? How do you feel about the Exclusion of Jungle cruise? Share your thoughts with us on our Facebook Page or in the comments below.