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Now that the theme parks are being closed and cleared in preparation for Hurricane Matthew’s arrival in a few hours, guests are reporting what takes place once they reach their rooms.
Wind Preparation
I was told that anything that doesn’t have a permanent attachment like trash cans, pool chairs, benches, kiosks etc are being removed and stored in a hurricane safe location to prevent flying objects.
MouseKeeping
MouseKeeping is still offering limited services like additional towels, while clean supplies last. At this time it is not expected that MouseKeeping will offer full services tomorrow, so request additional towels now.
Food Services
It’s been reported to me that all food courts are now closed, I presume that is the case for regular table service restaurants as well. I was told that guests are being offered brown bag meals that contain a sandwich, chips, fruit and a muffin for $12.99. Other food stuff and drinks are available as well. If you are using the dining plan, you also receive a drink for that cost. Be sure to purchase water!
Guest safety and security
Guests are being asked to stay in their rooms from the time of arrival until some point tomorrow afternoon when they are given the “all clear.” Some guests have been told they may need to relocate to the hotel lobby if excessively high winds affect their side of the property.
Cable TV could be out in some resorts
Some guests, including those at Port Orleans are reporting that their Cable TV is already out. While it’s not mandatory for survival, it does speak to the fact that the storm hasn’t arrived and services are already affected. Find some other ways to entertain yourself like playing games together. Be sure to have a flashlight as candles aren’t allowed in Disney resorts. I was informed that some resorts are offering flashlights to guests at Guest Services.
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Greta
Saturday 21st of January 2017
We were at Port Orleans French Quarter and what we actually got, for that price, was a dry baguette with a piece of ham and an orange. The line to get said meal was 3+ hours.
Elaine Render
Tuesday 18th of October 2016
Yes, the Hurricane was a week ago but I'm just now catching up on my emails and saw this...we were staying at Old Key West and stayed at MK until they closed at 5pm. We had a full kitchen but had not made it to a grocery since our arrival. Not knowing about a curfew, we took our car and headed to the nearest Walmart to get food for Friday. Walmart, Target and Publix were all closed at 7pm!! I was amazed! We live in Ky and last winter it dropped 17 inches of snow overnight. Nothing, especially Walmart closed...lol...we shoveled our cars out of the garage and went to work! So, back to the resort to search for food. I have no complaints with Disney. They left several messages, which we didn't notice until Friday afternoon. Left a flashlight by the door. No one cared that we weren't in our rooms. I went to the Hospitality House to inquire about the restaurants and found Chip and Dale. We ordered a bunch of cheeseburgers and chicken nuggets and watched TV and played on our phones. Friday night...since there was no hurricane...we visited family in Apopka for dinner. Free food...lol...it was much ado about nothing. I wonder how Florida would survive a foot of snow? I'm guessing it wouldn't.
Tara McCloud
Friday 7th of October 2016
We are at Saratoga Springs and thankfully had some food that we had purchased earlier in the week since we have a Kitchen. However, I'm very disappointed in the way the food courts have been operated for my friends without our setup. Several of our friends are at AofA and have had no food since lunch yesterday because the food court line was 3 hours long and you were not guaranteed food even then. That's ridiculous. It's now lunch time on Friday. There's a light mist and light winds. We are still being told to remain locked up and no food. My family is fine, but I'm angry for my friends that aren't and I'm unable to help them.
Megan
Friday 7th of October 2016
We are at port orleans, there has been very little communication here.
Holly
Friday 7th of October 2016
All-Star Music has been amazing. They have left us message on the phone, brought us written statements on how to follow up, left a flashlight, extra towels, and toiletries. Hubby waited for food last night for 1 1/2 hours. We got two pizzas and some breadsticks for $40, and had over half left after five of us ate, so we have left overs today. $12.99 is cheaper than the usual meals at Disney. We didn't see any characters, but kept to our room after getting food due to the extreme crowds. We are safe and all cast members and fellow guests have been pleasant.