Disney Updates the Guidance for DAS Registration Process
Disney has added more updates to the verbiage in the process for applying for DAS (Disability Access Service) for its parks. Here is what you need to know before you apply for yourself or a loved one.
Disney Disability Access Service (DAS)
DAS (Disability Access Service) has been a hot topic in Walt Disney World and Disneyland for well over a year. In April 2024, Disney made a huge update to its DAS service.
The service became much more restrictive, significantly limiting which guests could use the DAS return time system. And, changes happened to the service itself, which included both eliminating pre-selected attractions and mandating a time period of 10 minutes between redeeming one selection and making another selection.
Disney promoted the restrictions as a way to cut down on abuse and overuse of the system. However, many critics of the new policy claim the system now results in denials and prevents access to some guests with legitimate disabilities.
More Changes
The DAS process is continually being updated and changes emerge every 180 days or so. Some of these included the extension of eligibility windows for annual passholders. While guests with date-based tickets must apply every time they visit, passholders can maintain eligibility for up to a year or the length remaining on their current annual passes.
However, many guests still find the application process confusing. Disney has now taken steps to add transparency and clarity to the process by updating verbiage on the website.
One component of the DAS application is a live video chat with a Cast Member and possibly a Medical Professional. Now, when guests visit the website, they see clear steps and requirements for the video chat portion of the application process.
Updated Video Chat Information
The website has detailed steps for the video chat now. It reads as follows:
When you're ready to chat with a Cast Member to determine eligibility for DAS, you can engage in a live video chat using the "Request Live Video Chat" button below.
Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.
Important things to note:
- Live video chat is available from 7:00 AM to 8:00 PM Eastern Time.
- The recording of this video chat is strictly prohibited.
- The Guest requesting DAS either for themself or for someone else (e.g. a minor child) must be 18 years of age or older to register
- The Guest for whom DAS is being requested must be present during the video chat.
- If you're not logged in to the Walt Disney World website, you'll be prompted to log in.
- If you don't have an account, you'll need to create one before continuing.
- If you don't have valid theme park admission, you'll need to link valid theme park admission for each member of your party.
- Guests using a mobile device or tablet will need to download the Zoom application to connect to the video chat.
- Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
- At this time, live chat is offered in English only.
Disney has added clarity to the video chat instructions for DAS
The registration window still opens 60 days prior to travel. The service remains limited to one registered guest and up to 3 additional party members who wish to join the registered guest. The service is still described as one of the "programs offered at the Walt Disney World Resort theme parks to accommodate those Guests who, due to a developmental disability such as autism or similar, are unable to wait in a conventional queue for an extended period of time."
Do these website updates help with the DAS process? Let us know your thoughts. And, feel free to share the news with the Disney fans in your life.
I think the process violates HIPPA laws and creates a very uncomfortable situation for the parent and the DAS individual. It seems demeaning and intrusive. We have been utilizing DAS since 2010 for my daughter. I still have a the paper DAS pass with my daughters picture on it.
When trying to go through this new process Disney tried putting a medical professional on video chat to try and diagnose my child. I immediately disconnected- how dare they try to evaluate my child's condition on a zoom call. I was told they were going to put a "medical professional" on to speak with my child- no name no credentials. Oh no you are not! Who is this person? this is a violation of medical privacy and the HIPPA . I have a huge problem with this especially because they require the DAS person to also be on camera and available for questions- my child had major anxiety when she was told she may have to speak with a cast member and medical professional. Shame on Disney for exploiting people with disabilities and trying to make them go through a stressful embarrassing unlawful process to get on a ride! Do better Disney
Thank you for reading and for sharing your story. While Disney claims the intent is to cut down on abuse of the system, it is heartbreaking to hear stories where the process creates a barrier for individuals with legitmate support needs. Are you able to do a second interview?