Disney Sends an Update to Guests After Technical Glitch

Technical glitches happen. Unfortunately, Disney sees them happen frequently! Has this latest glitch affected you in any way? Disney has updated guests on what to expect after experiencing their latest technical glitch.

Annual Passholders

Disney Annual Passholders have access to benefits and perks for Walt Disney World. When the sale of Annual Passes resumed, Disney introduced new tiers for passholders. Passholders can choose from four different options: Disney Pixie Dust Pass, Disney Pirate Pass, Disney Sorcerer Pass and Disney Incredi-Pass.

Guests who are Florida residents have the option to select a monthly payment option. This is a nice option to have if you do not want to put down a total payment for a pass.

What Happened

Certain guests who had selected the monthly payment option might have seen that their monthly payment in late November had not been processed. Many guests reported that they had not been charged and there was an issue with the Annual Passholder payment system.

Guests contacted Disney and were left with little to no help since a third party vendor handles the monthly payments. This issue was certainly frustrating for many guests wondering whether or not their pass was still valid.

Statement

After several days of the pass system still not functioning and multiple guests complaints, Disney finally issued a statement to Passholders. It says:

“We wanted to make you aware that a technical issue with our third-party payment vendor caused a delay in processing preauthorized payments made through the monthly payment program from November 18-27, 2023. We apologize for any inconvenience this may have caused.

For passholders on the monthly payment program whose payments were affected by this issue, your payment schedule will resume and continue moving forward, and you can expect your next payment to be charged on your normal monthly payment date.

We will resume processing monthly payments this week, including charging payment cards for those payments that were due between November 18-27, 2023. Depending on the financial institution issuing your payment card, it could take up to 5 business days for this charge to appear in your account.”

The latest technical glitch did NOT affect passholders who paid for their Annual Pass in full. We are glad to see that Disney has appeared to fix this issue for Annual Passholder payments.

Were you affected by the latest technical glitch? Do you use the monthly payment system for your annual pass? Let us know about your experience in the comments below or share this post with another Annual Passholder who was frustrated by this issue.