Disneyland Cancels Reservations for Guests Once Again

Disneyland guests in California have been waiting patiently and hopeful for the theme park to reopen. Unfortunately, it looks like guests will have to wait longer than many have hoped. Read on for the details.

Disneyland Reopening

While the Disneyland theme park has remained closed since March, we have slowly been seeing signs of life in California.

The Downtown Disney District is currently open. We just received the good news that Buena Vista Street will open on November 19, 2020. You can read more about the reopening here.

Vacation Club Villas

Earlier today, we shared the good news that the Disney Vacation Club Villas will welcome guests beginning on December 6, 2020.

This was welcome news to many guests and we remained hopeful that Disneyland would possibly reopen by the end of the year.

More Cancellations

Today, Disney Travel Agents and guests received another round of cancellations emails.

All Disneyland Resort Hotel Reservations between now and december 31, 2020 have been canceled

Here is a sample of the email that was received today.

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through December 31, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

Please contact the Walt Disney Travel Company for more information at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Sincerely,
Disney Destinations LLC

When will Disneyland Reopen?

We remain hopeful that Disneyland will reopen in 2021. Just a few weeks ago, Disneyland President, Ken Potrock shared that Disneyland can responsibly reopen.

However, the resort will remain closed pending guidelines from the state of California and government officials.

We will continue to keep you updated regarding any new developments in the reopening of Disneyland.

Did you have any plans at the end of the year to visit Disneyland? Have you had to cancel your vacation? Tell us about it in the comments below or on our Facebook page.

Maggie Baltz