My Disney Experience is experiencing technical difficulties. Check out what’s affected here, and how this may impact your planning.
It seems like guests rely more and more on technology at Disney World. Everything from mobile ordering to checking into your hotel requires My Disney Experience.
Not only that, but the new Genie system runs through My Disney Experience too. Technology can help things run smoothly, but when Disney Tech goes wrong it can also dampen your day.
Genie Uses My Disney Experience
It’s crucial to have everyone linked in My Disney Experience. At Disney World, the My Disney Experience app and website continues to be the heart of planning Disney vacations. Guests manage reservations as well as tickets and itineraries on the “My Plans” section.
In addition, guests manage profiles, mobile ordering, see PhotoPass photos and dining reservations. If you’re curious about current wait times, those are also displayed on My Disney Experience.
Without access to others in your party, there is no way to book park reservations together or see dining reservations. Linking everyone also lets you see each other’s PhotoPass photos.
The need for My Disney Experience to be running efficiently is crucial to your vacation. So, what happens when it’s not?
Error Pop Up Message
If you haven’t created My Disney Experience account for yourself or others in your party, you may need to wait to do that. According to the pop up error on My Disney Experience, creating new accounts, resetting passwords and email confirmations may be delayed.
At this time, you may be unable to create a new account or reset your password. Email confirmations may also be delayed. We apologize for any inconvenience.
I (Susan) hope this doesn’t affect your plans! There’s no telling how long it takes for Disney IT to correct the issue. Hopefully, Disney will fix this error soon!